Julie Ann's Frozen Custard

Today, we ordered a Southwest Chicken Bowl. Asked for the tomatoes on the side, no bacon, and rice pilaf instead of hash browns. The waitress came up to us and said that the cook made our order wrong ... he added the tomatoes and the bacon. So, very patiently we waited again for our food. Finally, after 1-1/2 hours of waiting, our food was served. The order was wrong AGAIN. This time tomatoes were on the side and no bacon, which was fine. BUT, the cook forgot to add the scrambled eggs and the rice pilaf! We were really ticked off at the whole experience. So we ate what we could, which was a very small amount. Oh but the waitress said that she could have the cook make our eggs and rice pilaf to go. WHAT? Wait again, and who knows for how long? So, the waitress told the manager, Alenjandra what happened. All she did was give us a 20% discount. Why did she even charge us for this meal that was not our fault? Should have been free or we should have been given discount vouchers for our next visit, which now, is never going to happen. This I-Hop used to be managed by Jody, then by Sydney, who were really great at their jobs. Now, this girl, Alenjandra, from Mexico comes in and tries to manage a restaurant, in which she cannot do. My advice is to stay away from the Crystal Lake, IL I-Hop. They have a very quick turnaround of employees.

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